Digital Art
Downloads

Damages

FAQ

Digital Art Downloads — FAQ

What Is a Digital Art Download?

A digital art download is a high-resolution digital file delivered electronically after purchase.
No physical artwork will be shipped.

What File Will I Receive?

You will receive a high-resolution JPEG (or TIFF, if specified) suitable for professional printing.

Each file is prepared to ensure excellent color, clarity, and print quality.

What Sizes Are Included?

Each listing specifies the exact print size(s) included (for example: 11×14", 16×20", 24×36").

Please review the product description carefully before purchasing.

How Do I Download My Artwork?

Once your purchase is complete, you will receive a download link via email or your purchase platform.

Files are available for immediate download. Please download and save your files promptly.

Where Should I Print My Digital Artwork?

For best results, we recommend printing with a professional fine art print lab or local print shop.

Suggested materials:

  • Archival, acid-free fine art paper

  • 100% cotton rag paper

  • Matte or lightly textured finishes

Avoid low-quality home printing for optimal results.Can I Return or Exchange a Digital Download?

Due to the nature of digital products, all digital art downloads are final sale and non-refundable.

What Is the Usage License?

Digital art downloads are licensed for personal use only.

You may:

  • Print for personal display

  • Use in your home or private space

You may not:

  • Resell, share, or redistribute the files

  • Use for commercial purposes

  • Use in advertising, websites, books, film, TV, or social media promotion

  • Alter or claim the artwork as your own

For commercial or editorial licensing, please contact us to discuss terms.

Do Digital Downloads Come With a Certificate of Authenticity?

Digital art downloads do not include a Certificate of Authenticity and are not signed or numbered.

Certificates are provided only with original artwork and limited edition physical prints.

Will Colors Look Exactly the Same When Printed?

Colors may vary slightly depending on:

  • Printer

  • Paper type

  • Ink system

  • Screen calibration

These variations are normal and not considered defects.

Who Retains Copyright?

All artwork remains copyright protected.
© Fran Lamothe. All rights reserved.

Purchase of a digital download does not transfer copyright ownership.

Need Help or Have Questions?

If you have questions before purchasing or need assistance with your download, please contact us through the Contact page.

Damages and Issues


Please inspect your order within 3 business days of delivery.

If your artwork arrives damaged, contact us within this time frame so we can make the appropriate arrangements.

  • Fine art photography will be replaced when possible.

  • Paintings will be refunded.

    Please include photos of the damaged packaging and artwork when contacting us.

Sales Tax
All prices listed on our website are exclusive of sales tax.

For orders sold and shipped within the Province of Quebec, GST (5%) and QST (9.75%) will be applied at checkout, as required by law.

Trade
Trade pricing and project-based inquiries are available upon request. Please contact Fran for details.

Payments
All prices listed on this website are in U.S. dollars (USD).

We accept major credit cards and PayPal.

If you have any questions regarding payments, please contact us and we’ll be happy to assist.

Framing Disclaimer

Unless otherwise stated, artworks are sold unframed. Images showing framed artwork are for presentation purposes only.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please ensure delivery details are secure.

Changes / Cancellations

Orders cannot be modified or canceled once production has begun.

Especially useful for photography prints + made-to-order items.

Additional
Information